Industry Opinions

Web accessibility isn’t traditionally top of mind for most CEOs and those in senior leadership positions. However, more and more,...

With a handful of consumer-facing “neo-banks” now at scale and listed (or soon to be listed) on stock exchanges, there...

Customer service organizations are no longer just brick-and-mortar operations; they have become digital enterprises with global reach that routinely handle...

With the pandemic sending disruptive waves through every aspect of our personal and professional lives, it’s probably been challenging for...

There has been a steady increase in adoption of cloud computing and cloud security in the financial services sector over...

eCommerce has surged in the past two years, reaching $4.2 trillion dollars this year, even as restrictions from the recent...

Digital and online payments are not going anywhere soon. With online purchases of food and household items increasing by up...

The insurance industry is full of metaphorical dinosaurs. Despite overseeing a whopping $3 trillion in claims payments per year, it...

Millennials, also known as Generation Y, and their younger Gen Z cohort demand flexibility and personalization when it comes to...

Back in 2019, as chairman of the Business Roundtable, Jamie Dimon mobilized the organization to change its definition of a...