Discover ranked tops in the 2018 JD Power U.S. Credit Card Satisfaction Study, performing better than other payment brands. The top position has toggled between Amex and Discover; Discover ranked highest in 2016, then American Express in 2017, then back again to Discover in 2018.
Today’s read summarizes the standings.
- Discover
- American Express
- Barclays
- Chase
- Capital One
- Citi
- Bank of America®
- U.S. Bank
- Wells Fargo
- Synchrony
More important to me, however, is the firm’s operational performance, which in 2Q18, grew credit card loans by 10% and revenue by 8%.
I have both a Discover credit and debit card for personal use. My wife and I used to complain about acceptance up until about three years ago, when Discover drastically increased their merchant base. Limited recent problems, and I like that their customer service is U.S. based.
As for American Express, there is always next year!
Overview by Brian Riley, Director, Credit Advisory Service at Mercator Advisory Group
