Tag: Consumer Behavior

Retail Dive looks at changes in retailer loyalty programs, a topic that is always of interest, both to analysts and ...

Cash is resilient. Through decades of plastic-based and digital payment innovations, this tried-and-true tender has proven its staying power. However, ...

Personalized service often comes at a cost—but consumers have proven time and time again that they are willing to share ...

‘Business-to-business customers are people too.’ A logical start to this referenced article about UX for B2B use cases, in particular, ...

Mobile payments aren’t taking off in the US the way they are in Asia. Although smartphone ownership has been maturing, ...

Financial institutions are in a tight spot, trying to simultaneously deliver faster payments and create a superior customer experience, while ...

What a difference a decade makes. In 2009, one observer speculated that in another 25 years cell phones would be ...