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Data for today’s episode is provided by Mercator Advisory Group’s report – 2019 U.S. PaymentsInsights – Technology and Fraud: Consumer Concern Is Real.
What Percent of US Consumers Are Concerned about Fraud When Shopping Online?
- In all, about 50% of US consumers claim to be concerned about fraud when shopping online.
- This is true across age brackets: half of all age groups share concern when shopping online.
- In fact, the distribution of those ‘slightly’, ‘somewhat’, and ‘very’ concerned is roughly equal among age groups.
- About 1 in 5 consumers is ‘slightly’ or ‘not at all’ concerned with fraud when shopping online.
- About 1 in 4 consumers is ‘somewhat’ concerned with fraud when shopping online.
- Younger consumers (53%) are more likely than older consumers (25%) to experience credit card fraud.
- Higher income households (>$100K) are more likely (43%) to experience debit fraud than lower income households (35%).
Mercator Advisory Group’s most recent consumer survey report, Technology and Fraud: Consumer Concern Is Real, from the bi-annual North American PaymentsInsights series, takes an in-depth look at U.S. consumers’ current perspectives on technology and fraud.
This report explores how technology and fraud impact consumers lives and, in particular, the way they shop and pay for things. This includes detail on not only what they do but also how they feel about these two important consumer issues.