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Data for this episode of Truth In Data provided by Mercator Advisory Group’s report – Credit Card Dispute Management: Transactions in the Billions Bring Exceptions in the Millions
About this report
Mercator Advisory Group’s latest research report, Credit Card Dispute Management: Transactions in the Billions Bring Exceptions in the Millions, addresses payment disputes, which are costly for credit card issuers.
Trillions of dollars and billions of transactions pass through the branded network payment systems of Mastercard and Visa. A small fraction of these transactions end up as payment disputes. These flawed transactions are indications of unauthorized use, family fraud, unsatisfactory merchandise, or errant claims. Best estimates are that 4 basis points, or 4/1000ths of transaction volumes fall into this category. As we hit the next decade, expect exceptions to number nearly 25 million units.