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- About one-quarter (27%) of consumers currently have a conversational agent device like Amazon echo or Google home that they use regularly
- Among mobile bankers that number climbs to 40% compared to 15% for non-mobile bankers
- Two-thirds of those who use conversational agents regularly would be comfortable using it for banking
- A similar proportion of those who do not own a conversational agent would not be comfortable using one for banking
The data provided for this episode of Truth In Data is a preview of an upcoming report from Mercator Advisory Group – Mercator CustomerMonitor Survey Series Digital Banking Report to learn more, please contact Peter Reville, Director, Primary Research Services
