Don’t miss another episode of Truth In Data! Click on the red bell in the lower left corner of your screen to receive notifications as soon as the episode publishes.
- About one-quarter (27%) of consumers currently have a conversational agent device like Amazon echo or Google home that they use regularly
- Among mobile bankers that number climbs to 40% compared to 15% for non-mobile bankers
- Two-thirds of those who use conversational agents regularly would be comfortable using it for banking
- A similar proportion of those who do not own a conversational agent would not be comfortable using one for banking
The data provided for this episode of Truth In Data is a preview of an upcoming report from Mercator Advisory Group – Mercator CustomerMonitor Survey Series Digital Banking Report to learn more, please contact Peter Reville, Director, Primary Research Services