Customer Experience

Discover customer experience articles on PaymentsJournal. Gain insights into enhancing customer satisfaction and engagement in the payments industry.

Customer Experience

Don’t Lose That Customer Focus

by Peter Reville

March 25, 2020

The impact of the COVID-19 pandemic has led many financial institutions to close branches, cut back on branch hours, and...

Compliance and Regulation

Bermuda’s Alternative Payments Experience

by Duncan Card

March 24, 2020

Many of the most innovative disruptions, including alternative payments, in the global payments ecosystem are coming from outside players with...

Merchant

Order-Ahead Consumers Separate Themselves into Two Tiers:

by PaymentsJournal

March 24, 2020

Don’t miss another episode of Truth In Data! Click on the red bell in the lower-left corner of your screen...

Customer Experience

7 Stats on In-Store Shopping, Modified by Mobile Use

by PaymentsJournal

March 19, 2020

The smartphone has fundamentally changed the in-store shopping experience, turning retail aisles into hubs for product research, price comparison, reviews,...

IoT

Consumer Engagement and Frictionless versus IoT Invisible Payments

by PaymentsJournal

March 16, 2020

Frictionless payments are changing the way we interact with retailers. IoT payments, using devices such as smartphones, only require a...

Customer Experience

Mobile Order and Pay Apps Get Fastest Food For Chick-fil-A and Taco Bell Customers

by Raymond Pucci

March 11, 2020

Fast food diners are usually in a hurry and don’t like to be slowed down by waiting in line at...

Open Banking

Elavon and Nuapay Collaborate to Provide Open Banking in Europe

by PaymentsJournal

March 10, 2020

Elavon, a global payments leader, has announced a collaboration with Nuapay, the London-based subsidiary of payments pioneer Sentenial, to provide...

Customer Experience

5 Key Ways Consumers Win With Real-Time Payments

by Rachel Gore

February 28, 2020

The payments industry is expanding rapidly, with exciting new developments and technological capabilities constantly emerging. Real-time payments (RTP) is one...