Improving Customer Experience in the Moments That Matter
With the amount of competition in the financial industry these days, attracting and keeping customers is a critical goal of...
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Customer Experience
Discover customer experience articles on PaymentsJournal. Gain insights into enhancing customer satisfaction and engagement in the payments industry.
InComm’s Consumer Pulse: Retail Return Policies Command Significant Influence Over Consumer Purchasing Decisions
Product returns have become a central factor in purchasing decisions as 96 percent of U.S. consumers say that merchant return...
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Convenience Trumps Security as Main Driver Behind Consumer Payment Needs in 2019
PSCU has announced the release of its annual Eye on Payments study. For the second year in a row, the...
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How to Speed Up the Payment Process on Your Website
More and more people prefer online payment. It’s well-known that tech-savvy millennials and Gen-Xers prefer online shopping and cash-free (and...
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Comcast, Mastercard, and Samsung Are Pouring Millions Into This Password-Killing Startup
George Avetisov wants to rid the world of passwords. As the CEO and cofounder of HYPR, a New York City-based tech...
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Giant Eagle Joins InComm Healthcare’s Retail Network
InComm, a leading payments technology company, today announced that it is welcoming multi-format food, fuel and pharmacy retailer Giant Eagle,...
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Mastercard Launches an Improved Bill Pay Solution in the U.K.
There were many reasons why Mastercard purchased faster payments platform developer Vocalink in 2016. One major reason is the platform's...
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Travel Guide by PPRO and Klarna Reveals That Lack of Payment Options Puts the Brakes on Travel Plans
Leading e-payment specialist PPRO , has in association with Klarna , a leading global payments provider and fully licensed bank,...
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2019 RGCA Forum to Preview Consumer Gift Card Research from Stored Value Solutions (SVS)
The Retail Gift Card Association (RGCA) today announced its 2019 RGCA Forum will feature a keynote from Stored Value Solutions...
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5 Leading Attributes for Consumer’s Shopping Preferences
In today's world, there are endless choices when it comes to where and how to shop. Whether it's online, in-store,...
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