Tag: Customer Retention

At a high level, the bill payment ecosystem supports three main players: consumers, billers, and financial institutions. However, in order ...

The loyalty programs of quick service restaurants (QSRs) like Starbucks, Dunkin’, and McDonald’s have come a long way since the ...

COVID-19 has changed everything about the way we live, and this trend doesn’t seem to be pausing for the holidays. ...

Customer experience (CX) has always been a priority, but in the wake of COVID-19 it has become a survival imperative. ...

Consumers, billers, and financial institutions expect their needs to be met by today’s bill pay ecosystem. However, those needs vary ...

False declines cost merchants billions in revenue each year, but that doesn’t have to be the case. Using dynamic identity ...

In the past few months, there has been a whirlwind of change in how people conduct their commercial and financial ...

The ways consumers purchase goods and services has been evolving in recent years, and COVID-19 has only accelerated the trend ...

‘Tis the season to go shopping. Of course, the unrelenting COVID-19 pandemic means this holiday season is going to be ...

The economy is in a precarious situation due to the pandemic. As COVID-19 continues to spread, some industries—including live events ...